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Task Analytics - Measuring your digital customer experience

Task Analytics focuses on capturing customer intent and task performance from individual visitors on your website in order to provide actionable insight for the continuous optimization of your digital customer experience.

See the value of an optimized customer journey
Measuring Completion Rates of your Tasks
  • Increase sales revenue with more visitor conversions
  • Reduce costs with fewer support instances
  • Improve Net Promoter Score with customer satisfaction
  • Enhance customer lifetime value from customer loyalty

Task Analytics enables us to communicate the online user experience between departments and to management. With a shared understanding of what matters most to our users, we can skip lengthy discussions and let the evidence speak for itself.

Peer Marcel Rohrer, Digital Manager - Red Cross Norway