Gain actionable insight with analytics that focus on user tasks, not clicks.
Task Analytics focuses on capturing customer intent and task performance from individual visitors on your website in order to provide actionable insight for the continuous optimization of your digital customer experience.
Gain actionable, data-driven insight through a clearer understanding of your digital customer experience.
Find out what matters most to your customers by measuring the demand rate of your website’s top tasks.
Deep dive into individual micro-journeys amd uncover the cause of key issues and insight on how to eliminate them.
Continuous, automated measure of your CX via the success rates and completion times for each task.
Prioritize your teams efforts by measuring the performance of customer micro-journeys and gain actionable insight into key issues.
See your traditional web data relative to individual micro journeys and user success with integrations to Google Analytics, Hotjar, and more.
Task Analytics enables us to communicate the online user experience between departments and to management. With a shared understanding of what matters most to our users, we can skip lengthy discussions and let the evidence speak for itself.Peer Marcel Rohrer, Digital Manager - Red Cross Norway